Patient Access & Admissions Operations Manager

Baptist Health; Boynton Beach (FL); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Career growth and development

Comprehensive health and wellness

Tuition reimbursement

And more benefits

Job summary

Baptist Health, the region's largest not-for-profit healthcare system, seeks a senior leader to oversee patient access operations across multiple service lines and sites in Boynton Beach. The role focuses on strategic and operational leadership, policy development, and process improvement to enhance patient satisfaction and financial performance.

Qualifications include a bachelor’s degree in healthcare (or 6+ years leadership experience in lieu), CHAM preferred, strong communication, and ability

Qualifications

• Bachelor's Degree in Healthcare preferred with a minimum of 5 years' experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines.
• In lieu of Bachelor's Degree, a minimum of 6 years' experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change.
• Knowledge of healthcare regulatory guidelines to include HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Oversees patient flow across multiple service lines, departments, and sites.
• Develops, interprets, and applies departmental policies and standardized workflows.
• Implements process changes identified through Revenue Cycle processes or regulatory audits.
• Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions.
• Manages initiatives in support of patient satisfaction standards and objectives.
• Provides financial analysis and strategic planning, as well as oversees budgetary controls in partnership with Finance.

Skills

Verbal communication

Written communication

Multitasking

Data analysis

Regulatory knowledge

EMR software

Microsoft Office

Education

Bachelor's Degree in Healthcare

CHAM certification

Job description

Baptist Health, the region's largest not-for-profit healthcare system, seeks a senior leader to oversee patient access operations across multiple service lines and sites in Boynton Beach. The role focuses on strategic and operational leadership, policy development, and process improvement to enhance patient satisfaction and financial performance.

Qualifications include a bachelor’s degree in healthcare (or 6+ years leadership experience in lieu), CHAM preferred, strong communication, and ability