Manager Patient Access, Admitting, Bethesda West, FT, 9:30A-6P

Baptist Health; Boynton Beach (FL); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Career growth and development

Comprehensive health and wellness

Tuition reimbursement

And more benefits

Job summary

Baptist Health, the region's largest not-for-profit healthcare system, seeks a senior leader to oversee patient access operations across multiple service lines and sites in Boynton Beach. The role focuses on strategic and operational leadership, policy development, and process improvement to enhance patient satisfaction and financial performance.

Qualifications include a bachelor’s degree in healthcare (or 6+ years leadership experience in lieu), CHAM preferred, strong communication, and ability

Qualifications

• Bachelor's Degree in Healthcare preferred with a minimum of 5 years' experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines.
• In lieu of Bachelor's Degree, a minimum of 6 years' experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change.
• Knowledge of healthcare regulatory guidelines to include HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Oversees patient flow across multiple service lines, departments, and sites.
• Develops, interprets, and applies departmental policies and standardized workflows.
• Implements process changes identified through Revenue Cycle processes or regulatory audits.
• Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions.
• Manages initiatives in support of patient satisfaction standards and objectives.
• Provides financial analysis and strategic planning, as well as oversees budgetary controls in partnership with Finance.

Skills

Verbal communication

Written communication

Multitasking

Data analysis

Regulatory knowledge

EMR software

Microsoft Office

Education

Bachelor's Degree in Healthcare

CHAM certification

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more
  

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. The Patient Access Operations Manager is a cross‑functional leader who oversees patient flow across multiple service lines, departments, and sites. Develops, interprets, and applies departmental policies and standardized workflows. Responsible for implementing process change identified through the Revenue Cycle process or regulatory audits. Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. Expected to manage initiatives in support of patient satisfaction standards and objectives. Provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management and Finance. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Pay $90,248.55/Yearly - $114,615.66/Yearly based on experience

Job

Supervisor/Managers and Directors

Primary Location

Boynton Beach

Organization

Corporate

Schedule

Full‑time

Job Posting

Oct 23, 2026, 4:00:00 AM

Unposting Date

Ongoing

EOE, including disability/vets

Degrees:

• Bachelors.

Additional Qualifications:

• Bachelor‘s Degree in Healthcare preferred with a minimum of 5 years‘ experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Desired leadership experience in managing multiple departments, call center type environment, or fast‑paced environment under tight/stressful timelines.
• In lieu of Bachelor‘s Degree, a minimum of 6 years‘ experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail‑oriented team player.
• Understand performance improvement, i.
• e.
• , collect data, analyze data, identify process and implement process change.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 5 Years