Operations Manager Physician Practice, Cardiac Surgery, FT, 8A-4:30P

Baptist Health; Boca Raton (FL); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Career growth and development

Health and wellness resources

Tuition reimbursement

Résumé du poste

Baptist Health Medical Group in Boca Raton is seeking an Operations Manager for the Cardiac Surgery physician practice. This full-time role leads cross-functional teams, oversees patient flow across multiple departments, and drives strategic and operational improvements.

The position requires a Bachelor's in Healthcare (or 6+ years leadership) with experience in a fast-paced healthcare setting, and strong communication, regulatory, and EMR/Office skills.

Qualifications

• Bachelor's Degree in Healthcare preferred with a minimum of 5 years’ experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Leadership experience managing multiple departments, call center style environments, or fast-paced settings.
• In lieu of Bachelor's Degree, minimum 6 years’ experience in healthcare leadership.
• Excellent verbal and written communication skills with emphasis on problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement: collect data, analyze data, and implement process changes.
• Knowledge of HIPAA, AHCA, EMTALA and other regulatory guidelines.

Responsabilités

• Oversee patient flow across multiple service lines, departments, and sites.
• Develop, interpret, and apply departmental policies and standardized workflows.
• Implement process changes identified through Revenue Cycle processes or audits.
• Provide financial analysis and strategic planning; monitor budgetary controls with Finance.
• Support patient satisfaction standards and objectives.
• Lead cross-functional initiatives to improve care delivery and efficiency.

Connaissances

Leadership

Verbal and written communication

Data analysis

Multitasking

Regulatory knowledge

Bilingual (English/Spanish/Creole)

Formation

Bachelor's Degree in Healthcare

CHAM certification

Outils

EMR applications

Microsoft Office

Description du poste

Operations Manager Physician Practice, Cardiac Surgery, FT, 8A-4:30P - 162923

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more
  

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. The Manager is a cross-functional leader who oversees patient flow across multiple service lines, departments, and sites. Develops, interprets, and applies departmental policies and standardized workflows. Responsible for implementing process change identified through the Revenue Cycle process or regulatory audits. Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. Expected to manage initiatives in support of patient satisfaction standards and objectives. Provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management and Finance. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees:

• Bachelors.

Additional Qualifications:

• Bachelor‘s Degree in Healthcare preferred with a minimum of 5 years‘ experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Desired leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines.
• In lieu of Bachelor‘s Degree, a minimum of 6 years‘ experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.

• Understand performance improvement, i.

  e.

  collect data, analyze data, identify process and implement process change.

• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 5 Years

Job

Healthcare Professional Support

Primary Location

Boca Raton

Organization

Baptist Health Medical Group

Schedule

Full-time

Job Posting

Sep 28, 2026, 12:00:00 AM

Unposting Date

Ongoing

EOE, including disability/vets