Healthcare Ops Leader: Patient Flow & Process Improvement

Baptist Health; Boca Raton (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Career growth and development

Health and wellness resources

Tuition reimbursement

Job summary

Baptist Health Medical Group in Boca Raton is seeking an Operations Manager for the Cardiac Surgery physician practice. This full-time role leads cross-functional teams, oversees patient flow across multiple departments, and drives strategic and operational improvements.

The position requires a Bachelor's in Healthcare (or 6+ years leadership) with experience in a fast-paced healthcare setting, and strong communication, regulatory, and EMR/Office skills.

Qualifications

• Bachelor's Degree in Healthcare preferred with a minimum of 5 years’ experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Leadership experience managing multiple departments, call center style environments, or fast-paced settings.
• In lieu of Bachelor's Degree, minimum 6 years’ experience in healthcare leadership.
• Excellent verbal and written communication skills with emphasis on problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement: collect data, analyze data, and implement process changes.
• Knowledge of HIPAA, AHCA, EMTALA and other regulatory guidelines.

Responsibilities

• Oversee patient flow across multiple service lines, departments, and sites.
• Develop, interpret, and apply departmental policies and standardized workflows.
• Implement process changes identified through Revenue Cycle processes or audits.
• Provide financial analysis and strategic planning; monitor budgetary controls with Finance.
• Support patient satisfaction standards and objectives.
• Lead cross-functional initiatives to improve care delivery and efficiency.

Skills

Leadership

Verbal and written communication

Data analysis

Multitasking

Regulatory knowledge

Bilingual (English/Spanish/Creole)

Education

Bachelor's Degree in Healthcare

CHAM certification

Tools

EMR applications

Microsoft Office

Job description

Baptist Health Medical Group in Boca Raton is seeking an Operations Manager for the Cardiac Surgery physician practice. This full-time role leads cross-functional teams, oversees patient flow across multiple departments, and drives strategic and operational improvements.

The position requires a Bachelor's in Healthcare (or 6+ years leadership) with experience in a fast-paced healthcare setting, and strong communication, regulatory, and EMR/Office skills.