Pathway of Hope Case Manager

The Salvation Army North & Central Illinois Division; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a dedicated POH Coordinator to manage casework for families, conducting intake, assessments, and discharge planning. You will develop strength-based case plans and coordinate referrals to help participants achieve housing stability and increased income, while collaborating with corps officers and program staff.

This full-time role requires experience in community outreach, collaboration, and English communication, with regular local

Qualifications

• Education: degree in human service area; bachelor’s preferred.

Responsibilities

• Coordinate POH case management with families to improve housing stability and self-determination.
• Conduct intake and 72-hour assessments including safety & mental health screening.
• Develop and update individualized case plans with goals and timelines.
• Provide referrals and advocacy to connect participants with community resources.
• Track service delivery and document progress and outcomes in SIMS.

Skills

Outreach & engagement

Diversity sensitivity

Collaboration

Creative thinking

Critical thinking

Project management

English communication

Adult education

Policy familiarity

Oral & written communication

Criminal background check

Education

Degree in human service area; prefer bachelor’s degree

Tools

SIMS (Salvation Army Information Management System)

Job description

The Salvation Army North & Central Illinois Division is seeking a dedicated POH Coordinator to manage casework for families, conducting intake, assessments, and discharge planning. You will develop strength-based case plans and coordinate referrals to help participants achieve housing stability and increased income, while collaborating with corps officers and program staff.

This full-time role requires experience in community outreach, collaboration, and English communication, with regular local