Pathology Coordinator

Platinum Dermatology Partners Llc; Phoenix (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

Platinum Dermatology Partners Llc in Phoenix seeks a detail-oriented medical office assistant to support patient communications, relay pathology results, schedule multiple provider appointments, and triage calls in a busy dermatology practice. The role requires strong telephone skills, professional appearance, and competence with EMA EMR.

Certification is preferred but not required; a pre-employment background check applies.

Qualifications

• Experience in a doctor's office preferred; dermatology background a plus.
• Excellent written and verbal communication skills.
• Professional appearance and mannerisms.
• Ability to prioritize tasks and follow provider instructions.
• Pre-employment background check is required.

Responsibilities

• Contact patients daily to communicate pathology results and answer questions.
• Schedule appointments with multiple providers using Next Gen Practice Management.
• Triage phone calls and manage medication refill requests.
• Activate patient portals so patients can view records or pathology results.
• Maintain compassionate, patient-centered service in a well-lit medical office.

Skills

Telephone skills

Communication with providers

Organizational skills

Team player

Self-starter

Goal-oriented

Education

Certification preferred (e.g., CMA, Dermatology tech)

Tools

EMA EMR

Job description

Responsibilities/Tasks:Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed.Effective/strong telephone skills.Ability to communicate with providers whether through emails or phone calls.Competent with the terminology needed to perform the job.Able to schedule appointments with multiple providers using Next Gen Practice Management.Good understanding using EMA Electronic Medical Records.Able to triage phone calls. Can help answer the patients concerns regarding their Pathology results.Able to activate the Portal for the patient so they may view their records or pathology results.Answer triage calls and task teams.Update pharmacy changes.Send medication refills when indicated.Ability to plan, organize and prioritize each day.Ability to work effectively as a team member with providers and other staff.Self -starter.Able to work with minimal supervisionAble to reach weekly goals as a team.Motivation to succeed as a team.Create a culture of patient excellence and delivering customer service.QualificationsEducation: Certification not required, but preferred (i.e., Certified Medical Assistant, Certified Dermatology Technician, etc.)Experience: Minimum two years experience in a doctors office. Prior dermatology experience. EMA experience preferred.Performance Requirements:Quality written and verbal communication skills.Professional in appearance and mannerisms.Understand dermatology terminology.Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.Please note, any offer of employment is contingent upon successful completion of a pre-employment background check. A record with prior conviction is not an absolute bar to employment.No phone calls or agencies, please.