Pathology Coordinator

Platinum Dermatology Partners Llc; Scottsdale (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Platinum Dermatology Partners Llc is seeking a Medical Office Assistant to communicate pathology results to patients, manage scheduling across providers, and assist with EMA electronic medical records. The role requires strong phone skills, empathy, and teamwork in a dermatology setting.

The ideal candidate has at least two years in a doctor's office, familiarity with EMA, and certification preferred (CMA or dermatology-specific).

Qualifications

• Certification preferred (CMA, dermatology tech).
• Minimum two years of experience in a doctor's office.
• Experience with dermatology and EMA preferred.

Responsibilities

• Communicate pathology results to patients daily and address questions.
• Triage phone calls and manage patient inquiries.
• Schedule appointments across multiple providers using Next Gen.
• Activate patient portal for record viewing.
• Process medication refills when indicated.
• Maintain professional appearance and compassionate patient care.
• Collaborate with providers and staff as a team.

Skills

Phone triage

Medical terminology

Patient communication

Team collaboration

Organization

Self-motivation

Education

Certified Medical Assistant (CMA)

Dermatology certification (preferred)

Tools

EMA Electronic Medical Records

Next Gen Practice Management

Job description

Responsibilities/Tasks:Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed.Effective/strong telephone skills.Ability to communicate with providers whether through emails or phone calls.Competent with the terminology needed to perform the job.Able to schedule appointments with multiple providers using Next Gen Practice Management.Good understanding using EMA Electronic Medical Records.Able to triage phone calls. Can help answer the patients concerns regarding their Pathology results.Able to activate the Portal for the patient so they may view their records or pathology results.Answer triage calls and task teams.Update pharmacy changes.Send medication refills when indicated.Ability to plan, organize and prioritize each day.Ability to work effectively as a team member with providers and other staff.Self -starter.Able to work with minimal supervisionAble to reach weekly goals as a team.Motivation to succeed as a team.Create a culture of patient excellence and delivering customer service.QualificationsEducation: Certification not required, but preferred (i.e., Certified Medical Assistant, Certified Dermatology Technician, etc.)Experience: Minimum two years experience in a doctors office. Prior dermatology experience. EMA experience preferred.Performance Requirements:Quality written and verbal communication skills.Professional in appearance and mannerisms.Understand dermatology terminology.Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.Please note, any offer of employment is contingent upon successful completion of a pre-employment background check. A record with prior conviction is not an absolute bar to employment.No phone calls or agencies, please.