Passport & Records Licensing Specialist I

Olmsted County; Penn Hills (Allegheny County); On-site; USD 34,000 - 56,000; Full time

Job summary

Olmsted County seeks a passport agent to provide customer service, review identifications, and process passport and related applications with high accuracy. The role requires attention to detail and the ability to follow policies and procedures.

Candidates may have an associate degree in business/Admin or an equivalent combination of education and experience. A valid driver's license and dependable attendance are required.

Qualifications

• Requires associate degree or equivalent (2 years experience in similar role allowed)
• Gives attention to detail in processing passports, tax, and real estate documents
• Ability to handle multiple inquiries and maintain confidentiality
• Knowledge of policies, regulations, and procedures related to the area of specialization

Responsibilities

• Process area assignments: passports, tax collection, real estate recording
• Answer inquiries about policies, regulations and procedures for passports and documents
• Prepare, review and edit reports and correspondence
• Greet, assist and direct customers to services
• Provide backup support to other department functions
• Maintain confidentiality and handle data privacy requirements

Skills

Customer service

Attention to detail

Communication skills

Data privacy

Organization

Education

Associate degree in business/admin

High school diploma/GED

Tools

Computers & technology

Job description

Olmsted County seeks a passport agent to provide customer service, review identifications, and process passport and related applications with high accuracy. The role requires attention to detail and the ability to follow policies and procedures.

Candidates may have an associate degree in business/Admin or an equivalent combination of education and experience. A valid driver's license and dependable attendance are required.