Records & Licensing Technician 1 - Recording & Abstracting

Olmsted County; Penn Hills (Allegheny County); On-site; USD 34,000 - 56,000; Full time

Job summary

Olmsted County seeks a passport agent to provide customer service, review identifications, and process passport and related applications with high accuracy. The role requires attention to detail and the ability to follow policies and procedures.

Candidates may have an associate degree in business/Admin or an equivalent combination of education and experience. A valid driver's license and dependable attendance are required.

Qualifications

• Requires associate degree or equivalent (2 years experience in similar role allowed)
• Gives attention to detail in processing passports, tax, and real estate documents
• Ability to handle multiple inquiries and maintain confidentiality
• Knowledge of policies, regulations, and procedures related to the area of specialization

Responsibilities

• Process area assignments: passports, tax collection, real estate recording
• Answer inquiries about policies, regulations and procedures for passports and documents
• Prepare, review and edit reports and correspondence
• Greet, assist and direct customers to services
• Provide backup support to other department functions
• Maintain confidentiality and handle data privacy requirements

Skills

Customer service

Attention to detail

Communication skills

Data privacy

Organization

Education

Associate degree in business/admin

High school diploma/GED

Tools

Computers & technology

Job description

Expected starting salary is $24.40 to $32.59. Full salary range is $24.40 - $40.77.

Associate’s degree from an accredited college or university in business, administrative assistant or related field.

OR

High School graduate, G.E.D., or foreign education equivalent to a U.S. High School Diploma and two (2) years of experience in similar position as listed in the work functions.

OR

Combination of education and experience equivalent to two (2) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years.

Required Special Qualifications

Must be able to obtain the necessary certification to meet the federal requirement as a passport agent within six (6) months of employment. Under supervision, provide customer service, answers questions and processes applications with great attention to detail for the area of assignment including passports, tax collection, and recording of real estate documents. Reviews identification and legal documents. Supports a diverse, respectful, and inclusive workplace.

• Processes applications for area of assignment: examples include passports,


• Answers inquiries about policy, regulations and procedures regarding passports, and documents, for the public and representatives of private firms and government agencies


• Answers inquiries about policy, regulations and procedures for the public and representatives of private firms and government agencies


• Prepares, reviews and edits reports, documentation and correspondence


• Greets, assists and directs customers to location of services


• Provides backup support for other functions in the department


• Performs related work as required

• Knowledge of basic office procedures and equipment


• Knowledge of policies, regulations, statutes, procedures, and practices pertaining to the area of specialization


• Knowledge of legal documents and certification and notarization procedures


• Knowledge of data privacy policies, regulations, statutes and practices


• Skill in the use of computers and technology


• Skill in the use of basic business math


• Ability to perform cash transactions with accuracy


• Ability to perform complex clerical takes and make routine decisions


• Ability to maintain the confidentiality of information


• Ability to organize and prioritize daily work tasks while experiencing multiple interruptions


• Ability to establish and maintain effective working relationships with others


• Ability to follow written and verbal instructions


• Ability to communicate effectively both verbally and in writing


• Ability to adapt to changes in tasks and responsibilities


• Ability to work independently as well as within a team

Persons with disabilities

the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Function: 24% or Less, 25% - 49%, 50%-74%, 75% or more.

• Office environment: X


• Sitting, standing, walking, reaching, handling: X


• Pulling, climbing, crouching, kneeling, stooping, balancing: X


• Feeling: X


• Lifting and pushing up to 15 pounds


• Repetitive hand movements: X


• Typing/data entry: X


• Talking, hearing: X


• Operate vehicle: X


• Close, distance and color vision, depth perception, accommodation, field of vision: X


• Sedentary (exert up to 10 pounds of force): X


• Light effort (exert up to 20 pounds of force): X

An Equal Opportunity Employer