Customer Experience Specialist & Passport Services

Talentify; Englewood (CO); On-site; USD 24,000 - 36,000; Part time

Job summary

City of Englewood is seeking a part-time Customer Experience Assistant to serve as the first contact for residents and the public across in-person, phone, and online channels. The role includes processing passport applications, digital passport photos, and handling mail and data entry in the Citizen Response system.

Responsibilities also cover payments, information provisioning, and supporting the City Clerk’s Office with meetings, agendas, and minutes while ensuring excellent customer service

Qualifications

• High School diploma or GED required.
• Customer service experience preferred.
• Ability to multitask and work under pressure.
• Strong written and verbal communication.

Responsibilities

• Greet community members and the public in person, over the phone, and online.
• Provide directional assistance and connect to appropriate city personnel.
• Search the Citizen Response platform and city website for answers and resources.
• Accept payments for common city services and handle data entry tasks.
• Process passport applications, including reviewing forms and proof of citizenship.
• Provide digital passport photos meeting Department of State requirements.
• Assist with agenda/minutes and general office duties for the City Clerk’s Office.

Skills

Customer service

Communication

Active listening

Multitasking

Data entry

Education

High School diploma or GED

Tools

Microsoft Office

My Englewood / Citizen Response

Job description

City of Englewood is seeking a part-time Customer Experience Assistant to serve as the first contact for residents and the public across in-person, phone, and online channels. The role includes processing passport applications, digital passport photos, and handling mail and data entry in the Citizen Response system.

Responsibilities also cover payments, information provisioning, and supporting the City Clerk’s Office with meetings, agendas, and minutes while ensuring excellent customer service