Records & Licensing Technician 1 - Recording & Abstracting

Olmsted-County,-Mn; Minnesota; On-site; USD 51,000 - 85,000; Full time

Job summary

Olmsted County in Minnesota seeks a Passport Agent to process applications, review identities, and support tax collection and real estate recording with strict attention to detail.

You will handle customer inquiries, prepare reports, greet and direct clients, and provide backup support within a diverse, inclusive workplace.

Qualifications

• Associate’s degree in business, administrative assistant or related field.
• High School diploma or GED with two years of experience in similar position.
• Combination of education and experience equivalent to two years of experience.
• Must obtain passport agent certification within six months of employment.
• Reviews identification and legal documents with attention to detail for passports, tax collection and real estate records.
• Knowledge of data privacy policies, regulations and practices.

Responsibilities

• Process passport applications for the area of assignment.
• Answer inquiries about policy, regulations and procedures regarding passports and related documents.
• Answer inquiries for the public and representatives of private firms/government agencies.
• Prepare, review and edit reports, documentation and correspondence.
• Greet, assist and direct customers to locations of services.
• Provide backup support for other department functions.
• Perform related work as required.

Skills

Customer service

Communication

Data entry

Cash handling

Office procedures

Privacy awareness

Teamwork

Education

Associate’s degree in business/administrative field

High School diploma or GED + 2 years experience

Combination of education and experience equivalent to two years

Tools

Microsoft Office

Job description

Expected starting salary is $24.40 to $32.59. Full salary range is $24.40 - $40.77.

Associate’s degree from an accredited college or university in business, administrative assistant or related field.

OR

High School graduate, G.E.D., or foreign education equivalent to a U.S. High School Diploma and two (2) years of experience in similar position as listed in the work functions.

OR

Combination of education and experience equivalent to two (2) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years.

Required Special Qualifications

Must be able to obtain the necessary certification to meet the federal requirement as a passport agent within six (6) months of employment. Under supervision, provide customer service, answers questions and processes applications with great attention to detail for the area of assignment including passports, tax collection, and recording of real estate documents. Reviews identification and legal documents. Supports a diverse, respectful, and inclusive workplace.

• Processes applications for area of assignment: examples include passports,


• Answers inquiries about policy, regulations and procedures regarding passports, and documents, for the public and representatives of private firms and government agencies


• Answers inquiries about policy, regulations and procedures for the public and representatives of private firms and government agencies


• Prepares, reviews and edits reports, documentation and correspondence


• Greets, assists and directs customers to location of services


• Provides backup support for other functions in the department


• Performs related work as required

• Knowledge of basic office procedures and equipment


• Knowledge of policies, regulations, statutes, procedures, and practices pertaining to the area of specialization


• Knowledge of legal documents and certification and notarization procedures


• Knowledge of data privacy policies, regulations, statutes and practices


• Skill in the use of computers and technology


• Skill in the use of basic business math


• Ability to perform cash transactions with accuracy


• Ability to perform complex clerical takes and make routine decisions


• Ability to maintain the confidentiality of information


• Ability to organize and prioritize daily work tasks while experiencing multiple interruptions


• Ability to establish and maintain effective working relationships with others


• Ability to follow written and verbal instructions


• Ability to communicate effectively both verbally and in writing


• Ability to adapt to changes in tasks and responsibilities


• Ability to work independently as well as within a team

Persons with disabilities

the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Function: 24% or Less, 25% - 49%, 50%-74%, 75% or more.

• Office environment: X


• Sitting, standing, walking, reaching, handling: X


• Pulling, climbing, crouching, kneeling, stooping, balancing: X


• Feeling: X


• Lifting and pushing up to 15 pounds


• Repetitive hand movements: X


• Typing/data entry: X


• Talking, hearing: X


• Operate vehicle: X


• Close, distance and color vision, depth perception, accommodation, field of vision: X


• Sedentary (exert up to 10 pounds of force): X


• Light effort (exert up to 20 pounds of force): X

An Equal Opportunity Employer