Passport Clerk | $40/hr Remote

Crossing Hurdles; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Crossing Hurdles is seeking an experienced reviewer to support passport applications. You will assess authenticity of responses, develop rubrics for applications, renewals, and replacements, and define cover photo and identity documentation requirements.

The role requires evaluating AI-generated answers and delivering clear feedback, all while ensuring compliance with applicable policies. The position emphasizes remote collaboration with the project team, attention to detail, and knowledge of

Qualifications

• Experience assisting the public with passport applications.
• Knowledge of passport forms, fees and documentation requirements.
• Strong attention to detail when evaluating information.
• Ability to work remotely and collaborate with a team.

Responsibilities

• Review sample passport questions for authenticity and relevance.
• Write rubrics defining correct answers for applications, renewals and replacements.
• Cover photo requirements and identity documents in evaluation rubrics.
• Evaluate AI-generated answers against rubrics and flag errors.
• Deliver clear written feedback to the project team remotely.
• Ensure compliance with passport application policies and procedures.
• Collaborate remotely with the project team to ensure accuracy.

Skills

Public-facing experience

Passport form knowledge

Attention to detail

Remote collaboration

Identity/document verification

Tools

Identity verification tools

Job description

• Review sample passport questions for authenticity and relevance
• Write rubrics defining correct answers for applications, renewals, and replacements
• Cover photo requirements and identity documents in evaluation rubrics
• Evaluate AI-generated answers against established rubrics and flag errors
• Deliver clear written feedback to the project team asynchronously
• Ensure compliance with passport application policies and procedures
• Collaborate remotely with the project team to ensure accuracy

Requirements

• Strong years of experience assisting the public with passport applications
• Knowledge of passport forms, fees, and documentation requirements
• Ability to work remotely and collaborate effectively
• Familiarity with identity and citizenship documentation
• Attention to detail in evaluating answers and feedback