Consular Officer / Passport Specialist

Remotebridge; United States; Remote; USD 28,000 - 41,000; Part time

Job summary

Remotebridge is seeking a Consular Officer / Passport Specialist for a remote, short-term project. The contractor will review questions, develop rubrics, and cover sensitive scenarios including minors and custody issues, all while evaluating AI outputs and providing clear feedback.

Requirements include former State Department experience in passport/adjudication, 1+ year of relevant work, and strong writing skills. 20–30 hours per week availability is essential.

Qualifications

• Former State Department experience in a passport agency (Passport Specialist/Adjudicator) or consular section (Consular Officer).
• 1+ years adjudicating or advising on passport or citizenship matters.
• Working knowledge of citizenship and nationality rules and passport eligibility.
• US-based.
• Able to start quickly and commit 20-30 hours/week.
• Clear, precise writing.

Responsibilities

• Review sample passport and citizenship questions and flag any that don’t sound like what real people ask.
• Write rubrics that define a correct, complete answer for complex cases, such as lost, stolen, or damaged passports, name changes, and citizenship documentation.
• Cover situations involving minors, custody, and applicants born or living abroad in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Skills

Passport adjudication experience

Consular experience

Clear writing

Job description

Role Title: Consular Officer / Passport Specialist

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week, short-term project

Scope of Work

• Review sample passport and citizenship questions and flag any that don’t sound like what real people ask.
• Write rubrics that define a correct, complete answer for complex cases, such as lost, stolen, or damaged passports, name changes, and citizenship documentation.
• Cover situations involving minors, custody, and applicants born or living abroad in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Former State Department experience in a passport agency (Passport Specialist/Adjudicator) or consular section (Consular Officer)
• 1+ years adjudicating or advising on passport or citizenship matters
• Working knowledge of citizenship and nationality rules and passport eligibility
• US-based
• Able to start quickly and commit 20-30 hours/week
• Clear, precise writing

Nice to Have

• Experience with document fraud detection
• Experience with name change and identity documentation cases
• Experience creating guides, FAQs, or training materials
• Experience helping a diverse range of applicants, including non-English-speaking customers