Passenger Services Manager: Lead Frontline Team

Worldwide Flight Services; Houston (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

DailyPay

Awardco platform rewards

Medical care options

Travel discounts

401k program

Wellness programs

Internal mobility

Job summary

Worldwide Flight Services in Houston, TX, is seeking a Passenger Services Manager to oversee all passenger service operations, ensuring safe, efficient, and customer-focused service delivery.

This role manages front-line teams responsible for check-in, boarding, arrivals, and special assistance, ensuring compliance with airline standards, regulatory requirements, and company policies, the manager partners with station leadership and airline customer to drive performance, safety, and service

Qualifications

• Preferred Skills: Speak/write clearly, Read and interpret regulations, Write reports, Present information.

Responsibilities

• Lead and support passenger service teams to deliver exceptional customer experiences.
• Ensure compliance with TSA, FAA, and airline policies, procedures, and service level agreements.
• Oversee staffing, scheduling, and training to meet operational demands.
• Monitor daily flight activities to ensure on-time performance and service quality.
• Conduct performance reviews, coach supervisors, and foster professional development.
• Manage incident reports, customer feedback, and corrective action plans.
• Liaise with airline customers, airport authorities and internal departments to resolve issues and maintain strong relationships.
• Maintain records, reports and documentation in accordance with company and regulatory requirements.
• Promote a strong culture of safety, teamwork, and accountability throughout the station.

Skills

Speak/write clearly

Read and interpret regulations

Write reports

Present information

Education

Bachelor's degree

Job description

Worldwide Flight Services in Houston, TX, is seeking a Passenger Services Manager to oversee all passenger service operations, ensuring safe, efficient, and customer-focused service delivery.

This role manages front-line teams responsible for check-in, boarding, arrivals, and special assistance, ensuring compliance with airline standards, regulatory requirements, and company policies, the manager partners with station leadership and airline customer to drive performance, safety, and service