Passenger Services Specialist: Check-In & VIP Assistance

Swissport; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Passenger Service Agent to provide essential passenger and customer services, including reservations, ticketing, baggage handling, and check-in at our Houston base.

The role involves assisting passengers with special needs, coordinating with security and airline systems, and ensuring smooth airport operations. Great fit for those with strong communication skills and a passion for service.

Qualifications

• High school diploma or GED.
• Passionate about customer service with relevant work experience.
• Excellent written and verbal communication in country-specific language.
• Additional languages desirable.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by disruptions.
• Manage passenger baggage processing including fee calculation.
• Assist passengers with special needs (UM, VIP, wheelchair).
• Direct passengers through Customs, Immigration, and Quarantine.
• Make public address announcements as required.
• Assist Ramp Service with wheelchairs, strollers, and gate bags.
• Comply with security requirements and Swissport SOPs.
• Operate jet way and reservation/ticketing software.
• Produce all required work documentation.
• Other duties as assigned.

Skills

Customer service

Communication

Language skills

Independence

Attention to detail

Airline software

Education

High school diploma

Tools

Airline reservation software

Job description

Swissport is seeking a Passenger Service Agent to provide essential passenger and customer services, including reservations, ticketing, baggage handling, and check-in at our Houston base.

The role involves assisting passengers with special needs, coordinating with security and airline systems, and ensuring smooth airport operations. Great fit for those with strong communication skills and a passion for service.