Passenger Service Supervisor: Lead Check-In & Boarding

Worldwide Flight Services (WFS); Las Vegas (NV); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

DailyPay access to pay

On-the-spot awards

Medical options

Travel discounts

Wellness programs

401k program

Internal mobility

Job summary

Worldwide Flight Services (WFS) is hiring a Passenger Service Supervisor to oversee daily passenger operations and lead front-line agents to deliver efficient, safe and customer-focused service. You will support airline partners and resolve escalated issues while maintaining regulatory and company standards.

Compensation includes $19.00 per hour plus Commission, with full-time employment. The role requires supervising teams, coaching staff, and coordinating with various departments to ensure

Qualifications

• Minimum 2+ years in passenger services or customer-service field
• 1+ year of supervisory or lead experience in an operational setting
• Strong verbal and written communication skills
• Ability to work varied shifts, including nights, weekends and holidays
• Proficient in Microsoft Office and airline systems
• Ability to obtain and maintain all required airport and airline security clearances
• Must be able to stand, walk, bend, and lift up to 50 pounds

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
• Ensure compliance with airline procedures, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents to ensure service standards are met
• Resolve customer complaints and operational issues in a timely and professional manner
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and needs
• Complete required reports, incident documentation, and shift logs accurately
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes and safety alerts
• Promote a positive and productive work environment, modeling customer service and teamwork

Skills

Passenger services

Supervisory experience

Communication skills

Microsoft Office

Airline systems

Customer service

Education

High School Diploma or GED

Associate degree

Bachelor's degree

Tools

Airport systems

Job description

Worldwide Flight Services (WFS) is hiring a Passenger Service Supervisor to oversee daily passenger operations and lead front-line agents to deliver efficient, safe and customer-focused service. You will support airline partners and resolve escalated issues while maintaining regulatory and company standards.

Compensation includes $19.00 per hour plus Commission, with full-time employment. The role requires supervising teams, coaching staff, and coordinating with various departments to ensure