Airport Passenger Services Manager

HHS Aviation, LLC (USA); United States; On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Aviation, LLC (USA) seeks a friendly, compassionate leader to oversee passenger services station operations and lead a team dedicated to top-tier customer service. You will serve as the primary liaison, identify new business opportunities, and foster teamwork to meet goals.

The role focuses on delivering passenger service solutions, optimizing schedules, and maintaining strong stakeholder relationships while upholding safety and service standards across our aviation services group.

Qualifications

• 2 to 5 years of management experience.
• Ability to work a flexible schedule that may include nights, weekends, and holidays.
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of FAA and OSHA regulations
• Experience negotiating contracts

Responsibilities

• Deliver effective passenger services solutions to our customers
• Develop and analyze employee and equipment schedules to use resources efficiently
• Address and resolve customer service issues promptly and professionally
• Review new airline and vendor contracts and provide feedback
• Meet with customers regularly to receive feedback and monitor satisfaction levels
• Build and maintain relationships with key stakeholders
• Manage safety and security procedures to comply with operating standards
• Create a positive and inclusive work environment to lead and motivate team members
• Monitor and/or conduct required training of team members

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Job description

HHS Aviation, LLC (USA) seeks a friendly, compassionate leader to oversee passenger services station operations and lead a team dedicated to top-tier customer service. You will serve as the primary liaison, identify new business opportunities, and foster teamwork to meet goals.

The role focuses on delivering passenger service solutions, optimizing schedules, and maintaining strong stakeholder relationships while upholding safety and service standards across our aviation services group.