Airport Passenger Services Specialist

Worldwide Flight Services (WFS); Christiansted (United States Virgin Islands); Vor Ort; USD 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

DailyPay access to pay

Awards and recognition program

Medical options for employees

Travel discounts

Wellness programs

401k program

Internal mobility opportunities

Zusammenfassung

Worldwide Flight Services (WFS) is hiring an Agent, Passenger Service to support airport operations, reservations, ticketing, and baggage handling. You will help ensure smooth boarding, provide travel information, and handle lost and found as part of a high-volume, safety-conscious team.

The role requires at least 1 year in customer service, ability to lift up to 50 lbs, and willingness to work varied shifts at an international airport location.

Qualifikationen

• Minimum one year of experience in customer service or related field.
• Ability to work varied shifts including weekends, holidays, and nights.
• Must be able to obtain and maintain an airport security badge.
• Strong verbal and written communication skills.
• Basic computer proficiency and data entry.

Aufgaben

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Kenntnisse

Customer service

Reservations

Ticketing

Baggage handling

Communication

Ausbildung

High school diploma or GED

Tools

Ticketing systems

Jobbeschreibung

Worldwide Flight Services (WFS) is hiring an Agent, Passenger Service to support airport operations, reservations, ticketing, and baggage handling. You will help ensure smooth boarding, provide travel information, and handle lost and found as part of a high-volume, safety-conscious team.

The role requires at least 1 year in customer service, ability to lift up to 50 lbs, and willingness to work varied shifts at an international airport location.