Passenger Services Account Manager - Airport Ops Lead

Swissport; Chicago (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Chicago seeks an Account Manager Passenger Services to oversee daily operations from an administrative and operational perspective, ensuring passenger service staff meet airline targets while following Swissport procedures. You will be the primary contact for the customer and passenger service manager for assigned accounts and cover as manager on duty in the absence of a Duty Manager.

The role requires leadership experience and extensive airport operations knowledge, with bilingual

Qualifications

• University degree or equivalent.
• 5 years leadership experience.
• Bilingual English/Spanish preferred.
• Extensive airport operational experience.
• Computer literate with MS Office, Excel and Outlook.
• Knowledge of AE, FSC, SWP point system preferred.
• Excellent leadership skills with a proven track record of managing people.
• Above-average ability to work under pressure.

Responsibilities

• Supervise and control staff scheduling, reporting and absences.
• Control of daily staff payroll, hours, exceptions and overtime.
• Monitors personnel appearance and compliance during the operation.
• Maintains applicable safety and quality standards.
• Maintains, updates company's manuals and documentation.
• Enters daily hours into FSC.
• Is responsible for overall discipline, conduct performance and morale.
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner.
• Conduct a full investigation for each irregularity and submits appropriate written reports.
• Captures and maintains Key Performance Indicators.
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.

Skills

Leadership

Communication

Bilingual English/Spanish

Stress management

Education

University degree or equivalent

Tools

MS Office

Excel

Outlook

Job description

Swissport in Chicago seeks an Account Manager Passenger Services to oversee daily operations from an administrative and operational perspective, ensuring passenger service staff meet airline targets while following Swissport procedures. You will be the primary contact for the customer and passenger service manager for assigned accounts and cover as manager on duty in the absence of a Duty Manager.

The role requires leadership experience and extensive airport operations knowledge, with bilingual