ORD Account Manager Passenger Services

Swissport; Chicago (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Chicago seeks an Account Manager Passenger Services to oversee daily operations from an administrative and operational perspective, ensuring passenger service staff meet airline targets while following Swissport procedures. You will be the primary contact for the customer and passenger service manager for assigned accounts and cover as manager on duty in the absence of a Duty Manager.

The role requires leadership experience and extensive airport operations knowledge, with bilingual

Qualifications

• University degree or equivalent.
• 5 years leadership experience.
• Bilingual English/Spanish preferred.
• Extensive airport operational experience.
• Computer literate with MS Office, Excel and Outlook.
• Knowledge of AE, FSC, SWP point system preferred.
• Excellent leadership skills with a proven track record of managing people.
• Above-average ability to work under pressure.

Responsibilities

• Supervise and control staff scheduling, reporting and absences.
• Control of daily staff payroll, hours, exceptions and overtime.
• Monitors personnel appearance and compliance during the operation.
• Maintains applicable safety and quality standards.
• Maintains, updates company's manuals and documentation.
• Enters daily hours into FSC.
• Is responsible for overall discipline, conduct performance and morale.
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner.
• Conduct a full investigation for each irregularity and submits appropriate written reports.
• Captures and maintains Key Performance Indicators.
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.

Skills

Leadership

Communication

Bilingual English/Spanish

Stress management

Education

University degree or equivalent

Tools

MS Office

Excel

Outlook

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Account Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines targets while abiding by all Swissport and customer procedures and regulations. Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.

The expected pay rate is $80,000 - $85,000. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Supervise and control staff scheduling, reporting and absences.
• Control of daily staff payroll, hours, exceptions and overtime.
• Monitors personnel appearance and compliance during the operation.
• Maintains applicable safety and quality standards.
• Maintains, updates company's manuals and documentation.
• Enters daily hours into FSC.
• Is responsible for overall discipline, conduct performance and morale.
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner.
• Conduct a full investigation for each irregularity and submits appropriate written reports.
• Captures and maintains Key Performance Indicators.
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.

Your profile

• University degree or equivalent.
• 5 years leadershipexperience.
• Bilingual English/Spanish preferred.
• Extensive airport operational experience.
• Computer literate with proficiency in MS, Excel, Outlook.
• Knowledge of AE, FSC, SWP point system preferred.
• Excellent leadership skills with a proven track record of managing people.
• Above-average ability to work under pressure.
• Flexible to work different working schedule including evenings, weekends and holidays.
• Excellent oral and written communication skills.
• Previous Swissport account supervisor experience a plus.

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!