Senior Airport Passenger Services Account Manager

Swissport; Sterling (VA); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking an Account Manager Passenger Services to supervise daily operations from an administrative and operational standpoint, ensuring punctual service to customer airlines and compliance with procedures.

You will serve as the primary contact with the customer and passenger service manager, supervise scheduling, payroll, safety standards, and performance metrics, and cover duties in the manager on duty role when needed.

Qualifications

• University degree or equivalent.
• 5 years leadership experience.
• Extensive airport operational experience.
• Bilingual English/Spanish preferred.
• Computer literate with proficiency in MS, Excel, Outlook.
• Knowledge of AE, FSC, SWP point system preferred.
• Excellent leadership skills with a proven track record of managing people.
• Flexible to work different working schedule including evenings, weekends and holidays.
• Excellent oral and written communication skills.
• Previous Swissport account supervisor experience a PLUS

Responsibilities

• Supervise and control staff scheduling, reporting and absences.
• Control of daily staff payroll, hours, exceptions and overtime.
• Monitors personnel appearance and compliance during the operation.
• Maintains applicable safety and quality standards.
• Maintains, updates company's manuals and documentation.
• Enters daily hours into FSC.
• Is responsible for overall discipline, conduct performance and morale.
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner.
• Conduct a full investigation for each irregularity and submits appropriate written reports.
• Captures and maintains Key Performance Indicators

Skills

Leadership

People management

Bilingual English/Spanish

Airport operations

MS Office

Excel

Outlook

Education

University degree or equivalent

Tools

MS Office

Excel

Outlook

Job description

Swissport is seeking an Account Manager Passenger Services to supervise daily operations from an administrative and operational standpoint, ensuring punctual service to customer airlines and compliance with procedures.

You will serve as the primary contact with the customer and passenger service manager, supervise scheduling, payroll, safety standards, and performance metrics, and cover duties in the manager on duty role when needed.