Aviation Account Manager – Operations & People Lead

Swissport International AG; Boston (MA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Boston is seeking an Account Manager CLC to supervise daily operations from an administrative and operational standpoint, ensuring passenger service staff meet customer airline targets and comply with procedures. You will be the primary contact with the customer and passenger service manager for assigned accounts.

The role includes duty manager coverage when applicable. The expected pay rate is $28/hr, with 401(k), health and wellness benefits, vacation, sick time,

Qualifications

• University degree or equivalent.
• 5 years leadership experience.
• Bilingual English/Spanish preferred.
• Extensive airport operational experience.
• Computer literate with proficiency in MS, Excel, Outlook.
• Knowledge of AE, FSC, SWP point system preferred.
• Excellent leadership skills with a proven track record of managing people.
• Above-average ability to work under pressure.
• Flexible to work different working schedule including evenings, weekends and holidays.
• Excellent oral and written communication skills.
• Previous Swissport account supervisor experience a PLU.

Responsibilities

• Supervise and control staff scheduling, reporting and absences.
• Control of daily staff payroll, hours, exceptions and overtime.
• Monitors personnel appearance and compliance during the operation.
• Maintains applicable safety and quality standards.
• Maintains, updates company's manuals and documentation.
• Enters daily hours into FSC.
• Is responsible for overall discipline, conduct performance and morale.
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner.
• Conduct a full investigation for each irregularity and submits appropriate written reports.
• Captures and maintains Key Performance Indicators.

Skills

Leadership

Bilingual English/Spanish

Airport operations experience

MS Office Proficiency

Education

University degree or equivalent

Tools

Excel

Outlook

Job description

Swissport International AG in Boston is seeking an Account Manager CLC to supervise daily operations from an administrative and operational standpoint, ensuring passenger service staff meet customer airline targets and comply with procedures. You will be the primary contact with the customer and passenger service manager for assigned accounts.

The role includes duty manager coverage when applicable. The expected pay rate is $28/hr, with 401(k), health and wellness benefits, vacation, sick time,