Aviation Account Lead - Ground & Passenger Services

Swissport; Boston (MA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport, a global aviation services leader, seeks an Account Manager CLC to supervise daily operational activities and act as the primary contact with customer and passenger service managers. You will cover as manager on duty in the absence of a Duty Manager and ensure adherence to procedures and regulations.

The role emphasizes leadership in airport operations, bilingual communication, and strong staff management, with a pay rate of $28/hr for full-time employment and standard benefits

Qualifications

• University degree or equivalent
• 5 years leadership experience
• Bilingual English/Spanish preferred
• Extensive airport operational experience
• Computer literate with MS Excel and Outlook
• Knowledge of AE, FSC, SWP point system preferred
• Excellent leadership skills with a proven track record of managing people
• Able to work under pressure
• Flexible to work evenings, weekends and holidays
• Swissport account supervisor experience is a plus

Responsibilities

• Supervise and control staff scheduling, reporting and absences
• Control daily staff payroll, hours, exceptions and overtime
• Monitor staff appearance and compliance during operations
• Maintain safety and quality standards
• Maintain and update manuals and documentation
• Enter daily hours into FSC
• Responsible for discipline and morale
• Ensure timely completion of all assigned work
• Conduct investigations for irregularities and write reports
• Capture and maintain KPIs

Education

University degree or equivalent

Tools

MS Excel

Outlook

AE

FSC

SWP point system

Job description

Swissport, a global aviation services leader, seeks an Account Manager CLC to supervise daily operational activities and act as the primary contact with customer and passenger service managers. You will cover as manager on duty in the absence of a Duty Manager and ensure adherence to procedures and regulations.

The role emphasizes leadership in airport operations, bilingual communication, and strong staff management, with a pay rate of $28/hr for full-time employment and standard benefits