Air Cargo Office Supervisor: Lead Operations & Compliance

Worldwide Flight Services, Inc.; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

DailyPay access

On the spot awards

Medical benefits

Travel discounts

Pet insurance

Wellness programs

401k

Internal mobility

Job summary

Worldwide Flight Services, Inc. is seeking an Office Supervisor to direct Leads and Agents, oversee staffing, and maintain customer satisfaction across shifts. The role emphasizes safety, quality, and fair treatment of staff and partners in a high-paced logistics environment.

The position requires a minimum AA degree, strong PC skills, and weekend/holiday availability. Prior supervisory experience in logistics or airline-related operations is preferred.

Qualifications

• Associate degree (A.A.) or equivalent required.
• Excellent interpersonal and supervisory skills.
• Ability to manage staff, references to leads/agents in the ad.
• Proficient in communicating with customers and teams.

Responsibilities

• Direct Leads and Agents within the assigned area.
• Oversee staffing requirements and discipline actions.
• Ensure customer satisfaction through daily feedback and liaison with management.
• Monitor safety, security, quality, and employee relations.

Skills

Supervisory experience

Customer service

Leadership

Communication

Education

Associate degree

Job description

Worldwide Flight Services, Inc. is seeking an Office Supervisor to direct Leads and Agents, oversee staffing, and maintain customer satisfaction across shifts. The role emphasizes safety, quality, and fair treatment of staff and partners in a high-paced logistics environment.

The position requires a minimum AA degree, strong PC skills, and weekend/holiday availability. Prior supervisory experience in logistics or airline-related operations is preferred.