Dynamic Passenger Service Supervisor — Lead Frontline Team

lliance Ground International; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision care

401(k) matching

Uniforms provided

On-the-job training

Travel discounts

Job summary

Alliance Ground International in Columbus, OH, is seeking a Passenger Service Supervisor to lead the passenger service team, ensuring customer satisfaction and adherence to safety protocols. You will oversee check-in, baggage handling, and boarding processes, while coordinating with gate and ground teams to resolve issues efficiently.

The role requires strong leadership, excellent communication, and ability to train staff.

Qualifications

• High school diploma or GED or equivalent work experience.
• Strong communication and leadership skills are essential.
• Ability to operate computer systems and handle payments.

Responsibilities

• Direct and assist Passenger Service Agents and Leads on shift.
• Ensure safety, security, and airline procedures are followed.
• Handle ticketing, baggage, and refunds per standards.
• Train new hires and refresher courses for staff.
• Respond to customer concerns with professionalism and empathy.
• Coordinate with gate, ticketing, and ground handling teams.

Skills

Leadership

Communication

Computer skills

Critical thinking

Time management

Basic math

Education

High school diploma or GED

Job description

Alliance Ground International in Columbus, OH, is seeking a Passenger Service Supervisor to lead the passenger service team, ensuring customer satisfaction and adherence to safety protocols. You will oversee check-in, baggage handling, and boarding processes, while coordinating with gate and ground teams to resolve issues efficiently.

The role requires strong leadership, excellent communication, and ability to train staff.