Spanish-Speaking Passenger Services Lead | Team Lead

Menzies Aviation; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Menzies Aviation in Dallas is seeking a Passenger Service Lead to support the Passenger Services team and ensure high-quality customer service in alignment with client airlines and company policies. You will back up the Supervisor, supervise 10-15 agents, and coordinate cross-department efforts for on-time operations.

The role requires Spanish language proficiency, a High School diploma (or equivalent), and the ability to pass pre-employment checks, lift up to 70 lbs, and work varied shifts

Qualifications

• Must be 18 years of age or older.
• High School Diploma, GED or equivalent work experience.
• Ability to supervise up to 10-15 passenger service agents.
• Must pass pre-employment testing including drug testing and a physical.
• Ability to lift up to 70 lbs.
• Must maintain a valid state driver’s license.
• Flexibility to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents to perform duties safely and professionally.
• Ensure smooth operation through coordination between departments for on-time performance.
• Monitor training needs and maintain training records for agents.
• Handle day-to-day administration and communications; address problems and delays.
• Liaise with carriers’ representatives to meet requirements and standards.
• Support staff morale and cover manpower shortages as needed.
• Perform other duties as assigned.

Skills

Spanish Speaking

Education

High School Diploma

College Certificate/Technical School

Job description

Menzies Aviation in Dallas is seeking a Passenger Service Lead to support the Passenger Services team and ensure high-quality customer service in alignment with client airlines and company policies. You will back up the Supervisor, supervise 10-15 agents, and coordinate cross-department efforts for on-time operations.

The role requires Spanish language proficiency, a High School diploma (or equivalent), and the ability to pass pre-employment checks, lift up to 70 lbs, and work varied shifts