Passenger Service Supervisor: Lead Airport Customer Team

Hong Kong Study Skills Research Institute; Cleveland (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with matching

Paid time off

Job summary

PrimeFlight Aviation Services is seeking a Passenger Service Supervisor in Cleveland, OH. In this role, you will lead a team to ensure high-quality passenger assistance at CLE Airport while maintaining compliance with airline policies and safety standards.

The ideal candidate will have at least one year of customer service supervisory experience and the ability to work flexible shifts. Benefits include medical insurance and a 401(k) plan. Join us in providing exceptional service to our passengers.

Qualifications

• Must be 18 years or older and eligible to work in the United States.
• Must possess a valid state-issued driver's license with an acceptable driving record.
• Ability to work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Lead and support a team of customer service agents.
• Supervise daily operations to ensure passenger assistance.
• Resolve escalated customer complaints effectively.

Skills

Customer service supervisory experience

Effective communication in English

Ability to lift up to 70 pounds

Job description

PrimeFlight Aviation Services is seeking a Passenger Service Supervisor in Cleveland, OH. In this role, you will lead a team to ensure high-quality passenger assistance at CLE Airport while maintaining compliance with airline policies and safety standards.

The ideal candidate will have at least one year of customer service supervisory experience and the ability to work flexible shifts. Benefits include medical insurance and a 401(k) plan. Join us in providing exceptional service to our passengers.