Passenger Experience Supervisor — Part-Time Airport

PrimeFlight Aviation Services; Kenner (LA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

401(k) with matching

Health, dental, vision, and life保险

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is seeking a Part-Time Customer Service Supervisor at MSY Airport to lead a team of agents ensuring smooth passenger experiences. The role covers check-in, boarding, inquiries, and enforcing airline safety and policies.

Ideal candidates will have 5+ years in customer service and 2+ years in a lead role within aviation, with flexible shifts including nights and weekends. Benefits include 401(k) matching, health/vision/dental, PTO, and growth opportunities.

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Communicate effectively in English (reading, writing, speaking)
• 5 years of customer service experience
• 2 years of Customer Service Lead
• Knowledge of the Aviation Industry
• Ability to access and interpret information in print and electronically, including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Responsibilities

• Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
• Monitor and evaluate the performance of customer service agents, providing feedback and coaching
• Address and resolve escalated customer complaints and issues effectively
• Train and mentor customer service staff in best practices and airport-specific procedures
• Ensure team adherence to airline and airport policies, procedures, and service standards
• Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
• Implement strategies to enhance customer satisfaction and streamline service processes
• Maintain up-to-date knowledge of flight information, gate assignments, and airport services
• Facilitate effective communication between customer service agents and other airport departments
• Manage ticketing and reservation systems, overseeing booking changes and upgrades
• Conduct regular team meetings to share updates, gather feedback, and discuss service improvements
• Prepare reports on customer service activities, incidents, and performance metrics
• Assist in the development and update of customer service manuals and training materials
• Foster a positive and collaborative work environment, encouraging teamwork and employee engagement
• Participate in recruiting and hiring new customer service staff
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Customer service experience

Customer service lead

English proficiency

Aviation knowledge

Job description

PrimeFlight Aviation Services is seeking a Part-Time Customer Service Supervisor at MSY Airport to lead a team of agents ensuring smooth passenger experiences. The role covers check-in, boarding, inquiries, and enforcing airline safety and policies.

Ideal candidates will have 5+ years in customer service and 2+ years in a lead role within aviation, with flexible shifts including nights and weekends. Benefits include 401(k) matching, health/vision/dental, PTO, and growth opportunities.