Passenger Service Experience Leader

Swissport International AG; Las Vegas (NV); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Las Vegas seeks a reliable Passenger Service Supervisor to lead staff and motivate teams, delivering top-tier customer experiences in line with Swissport procedures and brand values.

The role emphasizes leadership, customer service excellence, and the ability to manage performance and budgets while ensuring safety compliance in a dynamic airport environment. Las Vegas site; strong English and Spanish communication required.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Leadership and people management skills.
• A proven ability to problem solving and decision making experience.
• Planning and organizing skills.
• Excellent communication skills (written and verbal) in country specific language.
• Bilingual English-Spanish.
• Commitment to continuous improvement.
• Computer literate (Office Word, Excel, PowerPoint).
• A good understanding of all regulatory and recommended procedures that relate to the airport environment.

Responsibilities

• Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint.
• Ensure available resources are used to the optimum level (monitor and control overtime payments).
• Support and identify training needs and where required train, coach and mentor the team.
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Resolve all customer service challenges in a timely manner and assist in negotiations with new customers.
• Strict implementation of Passenger Service budget.
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Ensure all safety and security processes and procedures are complied with at all times.
• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
• Any other duties that may be required.]

Skills

Leadership

Customer service

Problem solving

Planning

Communication

Bilingual English-Spanish

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Job description

Swissport International AG in Las Vegas seeks a reliable Passenger Service Supervisor to lead staff and motivate teams, delivering top-tier customer experiences in line with Swissport procedures and brand values.

The role emphasizes leadership, customer service excellence, and the ability to manage performance and budgets while ensuring safety compliance in a dynamic airport environment. Las Vegas site; strong English and Spanish communication required.