Overnight Passenger Service Supervisor

Swissport International AG; Seattle (WA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Seattle seeks a Passenger Service Supervisor to lead and motivate staff, ensuring great customer experiences in line with procedures and brand values. Overnight shift hours are required.

You will monitor resources, coach the team, manage performance, and ensure compliance with SOPs, safety, and security. 1–2 years leadership experience and strong communication are preferred; high school diploma required.

Qualifications

• 1–2 years of experience in a similar role.
• Strong leadership and people-management skills.
• Excellent written and verbal communication in country-specific language.
• Commitment to continuous improvement.

Responsibilities

• Lead by example to deliver consistently great customer experiences.
• Monitor resources and control overtime payments.
• Coach and mentor staff; identify training needs.
• Manage performance and provide open feedback to staff.
• Resolve customer service challenges and negotiate with new customers.

Skills

Leadership

Customer service

Problem solving

Planning

Communication

Education

High School diploma or GED equivalent

Tools

Office apps (Word/Excel/PowerPoint)

Job description

Swissport International AG in Seattle seeks a Passenger Service Supervisor to lead and motivate staff, ensuring great customer experiences in line with procedures and brand values. Overnight shift hours are required.

You will monitor resources, coach the team, manage performance, and ensure compliance with SOPs, safety, and security. 1–2 years leadership experience and strong communication are preferred; high school diploma required.