Passenger Service Agent - Travel Perks, Uniform & Training

lliance Ground International; Fort Lauderdale (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision insurance

Uniforms provided

Travel discounts

Job summary

Alliance Ground International (AGI) is hiring a Passenger Service Agent in Fort Lauderdale to assist travelers at the counter and gate. You will provide first-class service, handle tickets, baggage, and refunds, and support flight movements with the ground handling team.

The role emphasizes safety, security, and airline-specific procedures, requiring good communication, reliability, and the ability to work in a fast-paced environment. AGI offers comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Authorized to work in the United States.
• Strong communication and customer service skills.

Responsibilities

• Provide exceptional customer service at ticket counter and gate.
• Assist with reservations, tickets, refunds, and baggage handling.
• Answer inquiries about schedules and fares clearly.
• Ensure safety and security procedures are followed at all times.
• Coordinate with team for departures, arrivals, and baggage processes.
• Handle lost and found items and maintain required records.

Skills

Communication

Customer service

Time management

Problem solving

Attention to detail

Safety awareness

Computer skills

Education

High school diploma

Job description

Alliance Ground International (AGI) is hiring a Passenger Service Agent in Fort Lauderdale to assist travelers at the counter and gate. You will provide first-class service, handle tickets, baggage, and refunds, and support flight movements with the ground handling team.

The role emphasizes safety, security, and airline-specific procedures, requiring good communication, reliability, and the ability to work in a fast-paced environment. AGI offers comprehensive benefits.