Airport Passenger Experience Agent

lliance Ground International; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision coverage

Uniforms provided

Job summary

Alliance Ground International (AGI) is seeking a Customer Service Agent to assist travelers at check-in and gates, ensuring smooth baggage handling and accurate fare processing. You will engage with passengers, resolve issues, and support safety procedures in a fast-paced environment.

The role requires strong communication, a professional demeanor, and the ability to work with flight crews and ground staff. A valid US work authorization and SIDA training are preferred for airport access.

Qualifications

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.

Responsibilities

• Provide exceptional customer service at check-in, gate, and baggage areas to ensure traveler satisfaction.
• Assist with reservations, ticketing, and baggage handling while following safety procedures.
• Answer passenger inquiries and provide accurate travel information.
• Coordinate with flight crews and ground staff to manage passenger flow and equipment handling.
• Handle lost baggage claims and maintain required records and reports.

Skills

Customer service

Communication

Professional demeanor

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Ticketing systems

Airport information systems

Radio communication

Job description

Alliance Ground International (AGI) is seeking a Customer Service Agent to assist travelers at check-in and gates, ensuring smooth baggage handling and accurate fare processing. You will engage with passengers, resolve issues, and support safety procedures in a fast-paced environment.

The role requires strong communication, a professional demeanor, and the ability to work with flight crews and ground staff. A valid US work authorization and SIDA training are preferred for airport access.