Passenger Services Pro - Part-Time Gate Agent

Alliance Ground International; Orlando (FL); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free uniforms

On-the-job training

401(k) with company match

Travel discounts

Medical/dental/vision coverage

Descrizione del lavoro

Alliance Ground International (AGI) is a leading ground handler delivering passenger services for 100+ airlines across 61 airports in the U.S. and Canada.

As a Passenger Service Agent, you will assist travelers at the ticket counter and gate, ensuring accurate tickets, baggage handling, and timely information while upholding safety and security standards. The role emphasizes friendly, professional customer service, adherence to airline procedures, and collaboration with flight crews and ground

Competenze

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.
• Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

Mansioni

• Provide exceptional customer service at the ticket counter and gate.
• Ensure safety and security is never compromised.
• Handle reservations, tickets and itineraries, fares, refunds, and baggage handling.
• Manage lost and found activities and trace baggage as needed.
• Answer inquiries about flight schedules and fares with clear information.
• Meet aircraft at gate and assist passengers during boarding and departures.

Conoscenze

Good communication skills

Computer skills

Critical thinking

Basic math

Time management

Appearance

Formazione

High school diploma or GED

Work experience equivalent

Descrizione del lavoro

Alliance Ground International (AGI) is a leading ground handler delivering passenger services for 100+ airlines across 61 airports in the U.S. and Canada.

As a Passenger Service Agent, you will assist travelers at the ticket counter and gate, ensuring accurate tickets, baggage handling, and timely information while upholding safety and security standards. The role emphasizes friendly, professional customer service, adherence to airline procedures, and collaboration with flight crews and ground