Gate & Customer Experience Agent

Alliance Ground International; Fort Myers (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid vacation

Medical/Dental/Vision insurance

Uniforms provided

On-the-job training

401(k) program

Job summary

Alliance Ground International (AGI) is actively seeking a Passenger Service Agent in the United States. The role focuses on providing first-class service at check-in, ticketing, and gate operations, while adhering to safety and airline-specific procedures.

The position emphasizes friendly, outgoing interactions and handling passenger needs with care and professionalism in a fast-paced environment. AGI offers a comprehensive benefits package and opportunities for career growth.

Qualifications

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.
• Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

Responsibilities

• Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
• Always ensure safety and security is never compromised.
• Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
• Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
• Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.

Skills

Communication skills

Customer service

Time management

Critical thinking

Basic math

Education

High school diploma or equivalent

Job description

Alliance Ground International (AGI) is actively seeking a Passenger Service Agent in the United States. The role focuses on providing first-class service at check-in, ticketing, and gate operations, while adhering to safety and airline-specific procedures.

The position emphasizes friendly, outgoing interactions and handling passenger needs with care and professionalism in a fast-paced environment. AGI offers a comprehensive benefits package and opportunities for career growth.