Part- Time Customer Service Supervisor - MSY Airport

Primeflight-Aviation-5; Kenner (LA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Part-Time Customer Service Supervisor at MSY Airport to lead a team of customer service agents and ensure a smooth passenger experience.

The role oversees check-in, boarding, and passenger inquiries, trains staff, and coordinates with airport departments to meet service standards while adhering to airline and safety policies. On-site work required, with shifts including nights/weekends.

Qualifications

• 18 years of age or older.
• Legally authorized to work in the United States.
• Effective English communication (reading, writing, speaking).
• 5 years of customer service experience.
• 2 years in a Customer Service Lead role.
• Knowledge of the Aviation Industry.
• Ability to access information in print and electronic form (IPads/Tablets/PCs).
• Eligibility to obtain required credentials and clearances (FAA, RAIC, TSA).
• Willingness to work 24/7 shifts including nights, weekends and holidays.

Responsibilities

• Oversee daily operations of the customer service team for high-quality passenger assistance.
• Monitor performance of agents; provide coaching and feedback.
• Address escalated complaints and issues effectively.
• Train and mentor staff in best practices and airport procedures.
• Ensure adherence to airline and airport policies and service standards.
• Coordinate staff schedules, breaks, and rotations.
• Develop strategies to enhance customer satisfaction and streamline processes.
• Maintain knowledge of flight information, gate assignments, and services.
• Facilitate communication between agents and other airport departments.
• Manage ticketing/reservation systems and handle changes/upgrades.
• Conduct regular team meetings; share updates and gather feedback.
• Prepare reports on activities, incidents, and performance metrics.
• Assist in developing and updating customer service manuals and training materials.
• Foster a positive, collaborative work environment and engage employees.
• Participate in recruiting and hiring customer service staff.
• Model PrimeFlight customer service and safety standards.

Skills

Customer service

Team leadership

Aviation industry knowledge

English communication

Shift flexibility

Credentials eligibility (FAA/TSA)

Job description

Part- Time Customer Service Supervisor - MSY Airport

Job Category: Airport Operations

Requisition Number: PARTT017914

• Posted : October 28, 2026
• Part-Time
• On-site
• Rate : $20 USD per hour

Locations

Showing 1 location

Description

WHERE FRIENDLY TAKES FLIGHT – BECOME ACUSTOMERSERVICE SUPERVISOR TODAY!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities?If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.

RESPONSIBILITIES

• Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
• Monitor and evaluate the performance of customer service agents, providing feedback and coaching
• Address and resolve escalated customer complaints and issues effectively
• Train and mentor customer service staff in best practices and airport-specific procedures
• Ensure team adherence to airline and airport policies, procedures, and service standards
• Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
• Implement strategies to enhance customer satisfaction and streamline service processes
• Maintain up-to-date knowledge of flight information, gate assignments, and airport services
• Facilitate effective communication between customer service agents and other airport departments
• Manage ticketing and reservation systems, overseeing booking changes and upgrades
• Conduct regular team meetings to share updates, gather feedback, and discuss service improvements
• Prepare reports on customer service activities, incidents, and performance metrics
• Assist in the development and update of customer service manuals and training materials
• Foster a positive and collaborative work environment, encouraging teamwork and employee engagement
• Participate in recruiting and hiring new customer service staff
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Communicate effectively in English (reading, writing, speaking)
• 5 years of customer service experience
• 2 years of Customer Service Lead
• Knowledge of the Aviation Industry
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc.is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.