Aviation Customer Service Supervisor - Lead Airport Team

Primeflight-Aviation-5; Monterey (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision, and life insur

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. in Monterey, CA, is seeking a Customer Service Supervisor at MRY Airport to lead a team delivering exceptional passenger support.

You will oversee check-in, boarding coordination, and ticketing operations while ensuring compliance with airline policies and safety procedures. Strong leadership, communication, and aviation knowledge are essential in this fast-paced environment.

Qualifications

• Minimum 5 years of customer service experience.
• 2 years in a Customer Service Lead role.
• Knowledge of the Aviation Industry.
• Ability to access information via devices (IPads/Tablets, Computers, Mobile).
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Oversee daily operations of the customer service team to ensure high-quality passenger assistance.
• Monitor and evaluate the performance of customer service agents, providing feedback and coaching.
• Address and resolve escalated customer issues effectively.
• Train and mentor customer service staff in best practices and airport procedures.
• Ensure adherence to airline and airport policies, procedures, and service standards.
• Coordinate staff schedules, breaks, and shift rotations for optimal service levels.
• Maintain up-to-date knowledge of flight information, gate assignments, and airport services.
• Prepare reports on customer service activities and performance metrics.

Skills

Customer service experience

Leadership

Aviation industry knowledge

Communication skills

Job description

PrimeFlight Aviation Services, Inc. in Monterey, CA, is seeking a Customer Service Supervisor at MRY Airport to lead a team delivering exceptional passenger support.

You will oversee check-in, boarding coordination, and ticketing operations while ensuring compliance with airline policies and safety procedures. Strong leadership, communication, and aviation knowledge are essential in this fast-paced environment.