Airport Customer Service Supervisor - Part-Time

Primeflight-Aviation-5; Kenner (LA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Part-Time Customer Service Supervisor at MSY Airport to lead a team of customer service agents and ensure a smooth passenger experience.

The role oversees check-in, boarding, and passenger inquiries, trains staff, and coordinates with airport departments to meet service standards while adhering to airline and safety policies. On-site work required, with shifts including nights/weekends.

Qualifications

• 18 years of age or older.
• Legally authorized to work in the United States.
• Effective English communication (reading, writing, speaking).
• 5 years of customer service experience.
• 2 years in a Customer Service Lead role.
• Knowledge of the Aviation Industry.
• Ability to access information in print and electronic form (IPads/Tablets/PCs).
• Eligibility to obtain required credentials and clearances (FAA, RAIC, TSA).
• Willingness to work 24/7 shifts including nights, weekends and holidays.

Responsibilities

• Oversee daily operations of the customer service team for high-quality passenger assistance.
• Monitor performance of agents; provide coaching and feedback.
• Address escalated complaints and issues effectively.
• Train and mentor staff in best practices and airport procedures.
• Ensure adherence to airline and airport policies and service standards.
• Coordinate staff schedules, breaks, and rotations.
• Develop strategies to enhance customer satisfaction and streamline processes.
• Maintain knowledge of flight information, gate assignments, and services.
• Facilitate communication between agents and other airport departments.
• Manage ticketing/reservation systems and handle changes/upgrades.
• Conduct regular team meetings; share updates and gather feedback.
• Prepare reports on activities, incidents, and performance metrics.
• Assist in developing and updating customer service manuals and training materials.
• Foster a positive, collaborative work environment and engage employees.
• Participate in recruiting and hiring customer service staff.
• Model PrimeFlight customer service and safety standards.

Skills

Customer service

Team leadership

Aviation industry knowledge

English communication

Shift flexibility

Credentials eligibility (FAA/TSA)

Job description

PrimeFlight Aviation Services, Inc. is seeking a Part-Time Customer Service Supervisor at MSY Airport to lead a team of customer service agents and ensure a smooth passenger experience.

The role oversees check-in, boarding, and passenger inquiries, trains staff, and coordinates with airport departments to meet service standards while adhering to airline and safety policies. On-site work required, with shifts including nights/weekends.