Passenger Experience Specialist — Gate & Check-in

lliance Ground International; West Palm Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Uniforms provided

401(k) program

Travel discounts (car rentals, hotels,

Cruises)

Job summary

Alliance Ground International (AGI) is seeking a Passenger Service Agent in West Palm Beach to deliver first-class customer service from check-in to boarding. You will follow safety and airline procedures while assisting passengers with tickets, baggage, and information at gates and counters.

The role emphasizes professional communication, accuracy, and teamwork with flight crews and ground staff. AGI offers comprehensive benefits and uniform provision for full-time staff.

Qualifications

• Requires a high school diploma or GED or equivalent work experience.
• Excellent communication and interpersonal skills for customer-facing roles.
• Ability to operate under safety and security procedures in an airport setting.

Responsibilities

• Provide exceptional customer service at check-in counters and gates.
• Assist with reservations, ticket issuance, refunds, and baggage handling.
• Process lost and found items and manage baggage tracing when needed.
• Answer inquiries about flights, schedules, and fares with accurate information.
• Ensure adherence to safety, security, and airline procedures at all times.
• Coordinate with ground handling teams and flight crews to support smooth departures.

Skills

Communication skills

Customer service

Safety awareness

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Ticketing systems

Computer literacy

Job description

Alliance Ground International (AGI) is seeking a Passenger Service Agent in West Palm Beach to deliver first-class customer service from check-in to boarding. You will follow safety and airline procedures while assisting passengers with tickets, baggage, and information at gates and counters.

The role emphasizes professional communication, accuracy, and teamwork with flight crews and ground staff. AGI offers comprehensive benefits and uniform provision for full-time staff.