Airport Passenger Services Specialist

allianceground; Miami (FL); On-site; USD 31,000 - 38,000; Full time

Job summary

Alliance Ground International (AGI) is seeking a Passenger Service Agent in Miami to assist travelers at the ticket counter and gate, ensuring accurate documentation and efficient service. You will handle tickets, reservations, baggage, and inquiries while upholding safety, security, and airline-specific procedures.

In this role you will communicate schedules and fare information, guide passengers through boarding, and coordinate with the ground team to resolve issues promptly, maintaining high

Qualifications

• Provide exceptional customer service per AGI and airline standards.
• Adhere to safety and security procedures at all times.
• Communicate clearly with passengers, crew and ground staff.
• Assist passengers with tickets, baggage, and flight information.

Responsibilities

• Provide exceptional customer service at the ticket counter and gate.
• Handle reservations, ticketing, refunds, and baggage operations.
• Inform passengers about schedules, fares, and travel details.
• Ensure safety and security throughout the passenger journey.
• Coordinate with ground handling and airport vendors for smooth operations.

Skills

Customer service

Communication

Safety awareness

Teamwork

Job description

Alliance Ground International (AGI) is seeking a Passenger Service Agent in Miami to assist travelers at the ticket counter and gate, ensuring accurate documentation and efficient service. You will handle tickets, reservations, baggage, and inquiries while upholding safety, security, and airline-specific procedures.

In this role you will communicate schedules and fare information, guide passengers through boarding, and coordinate with the ground team to resolve issues promptly, maintaining high