Pasadena IHSS Call Center Advocate — Bilingual

Kelly Services; Pasadena (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Term life insurance

Whole life insurance

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement savings plan

Service bonus

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking two compassionate Customer Service Representatives for an in-office, Pasadena role supporting IHSS recipients. This call center position requires handling urgent situations and finding replacement homecare workers as needed.

You will guide clients through county and state programs, document interactions, and communicate with empathy in high-stress moments. This is an in-office position with a 6-month commitment.

Qualifications

• Bilingual in Spanish (a BIG plus).
• Prior call center or high-volume phone experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to remain calm, professional, and empathetic in urgent or emergency situations.
• Reliable and able to commit to a minimum of 6 months.

Responsibilities

• Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
• Assist seniors and individuals with disabilities in locating replacement homecare workers.
• Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.
• Connect callers with appropriate community resources based on their needs.
• Accurately document calls, actions taken, and follow-ups in internal systems.
• Communicate clearly and compassionately with individuals experiencing high-stress situations.

Skills

Spanish bilingual

Call center experience

Strong communication

Problem-solving

Empathy

Organizational skills

Job description

Kelly Services is seeking two compassionate Customer Service Representatives for an in-office, Pasadena role supporting IHSS recipients. This call center position requires handling urgent situations and finding replacement homecare workers as needed.

You will guide clients through county and state programs, document interactions, and communicate with empathy in high-stress moments. This is an in-office position with a 6-month commitment.