Bilingual Spanish - Call Center Agent

Integrated Home Care Services, Inc.; Florida; Sur place; USD 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, Vision, Dental Insurance

6+ Holidays Pay

13 days of PTO

Employer paid life insurance

401K with employer contribution

Wellness program with reward Incentive

Employee recognition programs

Comprehensive paid training program

Résumé du poste

Integrated Home Care Services, Inc. is seeking a customer service call agent to support patients and families, handling inbound calls, verifying information, and assisting with deliveries and orders.

The successful candidate brings 1–2 years in healthcare or home health customer service, strong communication, EMR/EHR familiarity, self-motivation, and bilingual Spanish. IHCS offers comprehensive benefits and a collaborative team environment.

Qualifications

• 1–2 years of customer service experience in healthcare/home health

Responsabilités

• Handle inbound calls to ensure positive patient experiences and act as liaison between IHCS and patients
• Verify patient information, troubleshoot equipment issues, and provide delivery details and health plan inquiries
• Process refill requests, escalate unresolved issues, and complete pending orders with a focus on customer satisfaction

Connaissances

Verbal and written communication

Self-motivation

Customer focus

Multi-tasking

Bilingual Spanish

Outils

EMR/EHR

Description du poste

Who We Are

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve.

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program

What Will You Be Doing

As a customer service call agent, you will handle inbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient’s issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalated unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

What Will You Come With

• 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
• Effective verbal and written communication skills.
• Ability to use various computer programs and applications, IE EMR/EHR
• Ability to self-motivate and work independently.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Bilingual Spanish required

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Experience

Required

• 1 year(s): Call center and/or medical industry experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.