Bilingual Spanish - Call Center Agent

Integrated Home Care; Florida; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401K with employer contribution

Holidays pay

PTO

Wellness program

Employee recognition

Job summary

Integrated Home Care Services (IHCS) is seeking a Customer Service Call Agent to handle inbound calls, ensuring positive patient experiences and acting as the liaison between patients and IHCS. You will verify patient information, troubleshoot equipment, provide delivery details, and respond to health plan inquiries.

Responsibilities include processing refill requests, escalating unresolved issues, and maintaining high patient satisfaction.

Qualifications

• 1 year of call center and/or medical industry experience.
• Experience in healthcare settings is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound calls to ensure positive patient experiences.
• Serve as liaison between patients and IHCS.
• Verify patient information and troubleshoot equipment issues.
• Provide delivery information and respond to health plan inquiries.
• Process refill requests and escalate unresolved issues.
• Maintain patient satisfaction as a core priority.

Skills

Customer service

Healthcare industry

Call center

Communication skills

Tools

EMR/EHR

Job description

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve.

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs

What will you be doing:

As a customer service call agent, you will handle inbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient’s issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalates unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

What will you come with:

• 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
• Effective verbal and written communication skills.
• Ability to use various computer programs and applications, IE EMR/EHR
• Ability to self-motivate and work independently.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

Experience

Required

1 year:

Call center and/or medical industry experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.