Bilingual Spanish Patient Care Call Center Agent

Integrated Home Care; Florida; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401K with employer contribution

Holidays pay

PTO

Wellness program

Employee recognition

Job summary

Integrated Home Care Services (IHCS) is seeking a Customer Service Call Agent to handle inbound calls, ensuring positive patient experiences and acting as the liaison between patients and IHCS. You will verify patient information, troubleshoot equipment, provide delivery details, and respond to health plan inquiries.

Responsibilities include processing refill requests, escalating unresolved issues, and maintaining high patient satisfaction.

Qualifications

• 1 year of call center and/or medical industry experience.
• Experience in healthcare settings is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound calls to ensure positive patient experiences.
• Serve as liaison between patients and IHCS.
• Verify patient information and troubleshoot equipment issues.
• Provide delivery information and respond to health plan inquiries.
• Process refill requests and escalate unresolved issues.
• Maintain patient satisfaction as a core priority.

Skills

Customer service

Healthcare industry

Call center

Communication skills

Tools

EMR/EHR

Job description

Integrated Home Care Services (IHCS) is seeking a Customer Service Call Agent to handle inbound calls, ensuring positive patient experiences and acting as the liaison between patients and IHCS. You will verify patient information, troubleshoot equipment, provide delivery details, and respond to health plan inquiries.

Responsibilities include processing refill requests, escalating unresolved issues, and maintaining high patient satisfaction.