PAS Operations Manager: Patient Scheduling & Access

Goldbelt, Inc.; Tacoma (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

Goldbelt Inc. in Tacoma, WA seeks a Patient Appointing Services (PAS) Manager to oversee PAS operations, ensuring timely, accurate appointment scheduling in line with DHA, DHN-IP, and MTF requirements.

You will manage staffing, monitor service levels, validate eligibility, coordinate with MTFs, and support contingency changes to appointing procedures, while delivering a customer-focused experience and driving continuous improvement.

Qualifications

• 3+ years of healthcare scheduling, referral management, call center, or related experience.
• 1+ year of supervisory or management experience.
• Knowledge of TRICARE, DHA access standards, and medical terminology preferred.

Responsibilities

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Skills

Multi-tasking

Analytical skills

Microsoft Office

Education

Associate degree in Healthcare Administration, Business, or related field

Job description

Goldbelt Inc. in Tacoma, WA seeks a Patient Appointing Services (PAS) Manager to oversee PAS operations, ensuring timely, accurate appointment scheduling in line with DHA, DHN-IP, and MTF requirements.

You will manage staffing, monitor service levels, validate eligibility, coordinate with MTFs, and support contingency changes to appointing procedures, while delivering a customer-focused experience and driving continuous improvement.