Patient Access & Scheduling Lead

Goldbelt; Tacoma (WA); On-site; USD 26,000 - 37,000; Full time

Job summary

Goldbelt is seeking a Patient Appointing Services (PAS) Manager to oversee daily PAS operations, staffing, workload, and service levels in compliance with DHA, DHN-IP, and MTF requirements. You will supervise appointment scheduling, ensure eligibility validation, and monitor key performance metrics while coordinating with MTFs and leadership on access issues and contingency changes.

The role requires 3+ years in healthcare scheduling with 1+ year in supervision, familiarity with TRICARE and

Qualifications

• 3+ years of healthcare scheduling, referral management, call center, or related experience.
• 1+ year of supervisory or management experience.
• Knowledge of TRICARE, DHA access standards, and medical terminology preferred.
• Ability to pass an employment background check.

Responsibilities

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Skills

Task management

Analytical skills

Organizational skills

Education

Associate degree in Healthcare Administration, Business, or related field

Tools

Microsoft Office Suite

Job description

Goldbelt is seeking a Patient Appointing Services (PAS) Manager to oversee daily PAS operations, staffing, workload, and service levels in compliance with DHA, DHN-IP, and MTF requirements. You will supervise appointment scheduling, ensure eligibility validation, and monitor key performance metrics while coordinating with MTFs and leadership on access issues and contingency changes.

The role requires 3+ years in healthcare scheduling with 1+ year in supervision, familiarity with TRICARE and