Patient Appointing Services Manager

Goldbelt, Inc.; Tacoma (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

Goldbelt Inc. in Tacoma, WA seeks a Patient Appointing Services (PAS) Manager to oversee PAS operations, ensuring timely, accurate appointment scheduling in line with DHA, DHN-IP, and MTF requirements.

You will manage staffing, monitor service levels, validate eligibility, coordinate with MTFs, and support contingency changes to appointing procedures, while delivering a customer-focused experience and driving continuous improvement.

Qualifications

• 3+ years of healthcare scheduling, referral management, call center, or related experience.
• 1+ year of supervisory or management experience.
• Knowledge of TRICARE, DHA access standards, and medical terminology preferred.

Responsibilities

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Skills

Multi-tasking

Analytical skills

Microsoft Office

Education

Associate degree in Healthcare Administration, Business, or related field

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

The Patient Appointing Services (PAS) Manager oversees Patient Appointing Services operations and ensures timely, accurate, and customer-focused appointment scheduling in accordance with DHA, DHN-IP, and MTF requirements.

Responsibilities

Essential Job Functions

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Qualifications

Necessary Skills and Knowledge

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications

• 3+ years of healthcare scheduling, referral management, call center, or related experience.
• 1+ year of supervisory or management experience.
• Knowledge of TRICARE, DHA access standards, and medical terminology preferred.
• Ability to pass an employment background check.

Preferred Qualifications

• Associate degree in Healthcare Administration, Business, or related field preferred.

Pay and Benefits

The pay rate for this position is $22.93 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.