Patient Scheduling Operations Lead

Goldbelt; Tacoma (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Professional development opportunities

Job summary

Goldbelt in Tacoma, WA seeks a Patient Appointing Services (PAS) Lead to provide day-to-day operational support to PAS agents and assist management with workload coordination, quality, and customer service. The role requires multitasking, strong analytical abilities, and proficiency with Microsoft Office.

Minimum: high school diploma and 2+ years in healthcare scheduling or call center work; Associate’s degree preferred and prior lead experience advantageous.

Qualifications

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Provide guidance and support to PAS agents on scheduling procedures and business rules.
• Monitor daily workload and assist with staffing and queue management.
• Support quality monitoring and identify training or performance needs.
• Assist with escalated beneficiary and clinic issues.
• Ensure agents follow DHA, DHN-IP, and MTF procedures.
• Assist management with reports, corrective actions, and operational updates.
• Serve as a point of contact for agents during daily operations.
• Perform additional duties as needed.

Skills

Task management

Analytical skills

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree

Job description

Goldbelt in Tacoma, WA seeks a Patient Appointing Services (PAS) Lead to provide day-to-day operational support to PAS agents and assist management with workload coordination, quality, and customer service. The role requires multitasking, strong analytical abilities, and proficiency with Microsoft Office.

Minimum: high school diploma and 2+ years in healthcare scheduling or call center work; Associate’s degree preferred and prior lead experience advantageous.