Patient Appointing Services Supervisor

Taku Health Services, LLC; Tacoma (WA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

Goldbelt is seeking a Patient Appointing Services Supervisor to oversee daily PAS operations in Tacoma, ensuring scheduling meets DHA, DHN-IP, and MTF requirements.

The role requires 3+ years in healthcare scheduling or call centers and 1+ year of supervision, with a high school diploma or equivalent. Associate's degree preferred; background check required.

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare scheduling, call center, or related experience.
• 1+ year of supervisory or lead experience.
• Ability to pass an employment background check.
• Associate's degree preferred.

Responsibilities

• Supervise PAS staff and coordinate daily workloads.
• Monitor call volume, wait time, abandonment, productivity, and quality.
• Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
• Review escalated beneficiary and MTF issues.
• Conduct or support quality monitoring and corrective actions.
• Provide coaching, training, and performance feedback.
• Assist management with reporting and operational requirements.
• Perform additional duties as needed.

Skills

Task management

Analytical skills

MS Office proficiency

Education

High school diploma or equivalent

Associate's degree (preferred)

Job description

Patient Appointing Services Supervisor

Job Locations

US-WA-Tacoma

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Patient Appointing Services (PAS) Supervisor oversees daily PAS operations and staff performance to ensure appointment scheduling services meet DHA, DHN-IP, and MTF requirements.

Responsibilities

Essential Job Functions:

• Supervise PAS staff and coordinate daily workloads.
• Monitor call volume, wait time, abandonment, productivity, and quality.
• Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
• Review escalated beneficiary and MTF issues.
• Conduct or support quality monitoring and corrective actions.
• Provide coaching, training, and performance feedback.
• Assist management with reporting and operational requirements.
• Perform additional duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• High school diploma or equivalent.
• 3+ years of healthcare scheduling, call center, or related experience.
• 1+ year of supervisory or lead experience.
• Ability to pass an employment background check.

Preferred Qualifications:

• Associate's degree

Pay and Benefits

The annual pay range for this position is $35,000 to $43,000.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.