PAS Operations Supervisor – Patient Appointment Lead

Goldbelt; Tacoma (WA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Paid time off

Professional development opportunities

Job summary

Goldbelt is seeking a Patient Appointing Services (PAS) Supervisor to oversee daily PAS operations and staff performance, ensuring appointment scheduling services meet DHA, DHN-IP, and MTF requirements. The role emphasizes coaching, quality monitoring, and reporting to management.

The position requires strong multitasking, analytical, and organizational skills, with proficiency in Microsoft Office. A high school diploma is required; 3+ years in healthcare scheduling and 1+ year of supervision

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare scheduling, call center, or related experience.
• 1+ year of supervisory or lead experience.
• Ability to pass an employment background check.

Responsibilities

• Supervise PAS staff and coordinate daily workloads.
• Monitor call volume, wait time, abandonment, productivity, and quality.
• Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
• Review escalated beneficiary and MTF issues.
• Conduct or support quality monitoring and corrective actions.
• Provide coaching, training, and performance feedback.
• Assist management with reporting and operational requirements.
• Perform additional duties as needed.

Skills

Multitasking

Analytical skills

Office Suite

Education

High school diploma

Associate’s degree (preferred)

Job description

Goldbelt is seeking a Patient Appointing Services (PAS) Supervisor to oversee daily PAS operations and staff performance, ensuring appointment scheduling services meet DHA, DHN-IP, and MTF requirements. The role emphasizes coaching, quality monitoring, and reporting to management.

The position requires strong multitasking, analytical, and organizational skills, with proficiency in Microsoft Office. A high school diploma is required; 3+ years in healthcare scheduling and 1+ year of supervision