Patient Scheduling Supervisor — Healthcare Operations Lead

Goldbelt, Inc.; Tacoma (WA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

Goldbelt Inc. in Tacoma, WA is seeking a Patient Appointing Services (PAS) Supervisor to oversee daily PAS operations and staff performance, ensuring scheduling services meet DHA, DHN-IP, and MTF requirements.

You will supervise PAS staff, monitor metrics, handle appointment requests, and escalate issues as needed. The role emphasizes coaching, training, reporting, and adapting to changing priorities in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare scheduling, call center, or related experience.
• 1+ year of supervisory or lead experience.
• Ability to pass employment background check.

Responsibilities

• Supervise PAS staff and coordinate daily workloads.
• Monitor call volume, wait time, abandonment, productivity, and quality.
• Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
• Review escalated beneficiary and MTF issues.
• Conduct or support quality monitoring and corrective actions.
• Provide coaching, training, and performance feedback.
• Assist management with reporting and operational requirements.
• Perform additional duties as needed.

Skills

Multitasking & prioritization

Analytical skills

Microsoft Office

Education

High school diploma

Job description

Goldbelt Inc. in Tacoma, WA is seeking a Patient Appointing Services (PAS) Supervisor to oversee daily PAS operations and staff performance, ensuring scheduling services meet DHA, DHN-IP, and MTF requirements.

You will supervise PAS staff, monitor metrics, handle appointment requests, and escalate issues as needed. The role emphasizes coaching, training, reporting, and adapting to changing priorities in a fast-paced healthcare environment.